The digital customer is evolving faster than companies can keep up with. The customer journey is now fluid across many channels, and the expectations customers have of the brands and organizations they choose continue to grow across every industry. This session explores the causes for digital shift in more detail and presents 5 key strategies to consider to better serve your customers, increase your marketing impact, and reach for competitive disruption.
At the end of this session, you’ll be able to:
- Understand what’s driving change in traditional digital channels
- Define what is means to “become digital” and not merely “do digital”
- Explore direct actions you can take today to become more customer centric
- Discuss the ongoing adoption model for new processes, tools and behaviors that will allow you maintain pace with change